ACCESSIBILITY STATEMENT

Accessible Member Services Policy (AODA)

YNCUniversity strives at all times to provide its products and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same services, in the same place and in a similar way as others.

​Communication

We will communicate with people with disabilities in ways that take into account their disability.

We will train employees who communicate on behalf of YNCUniversity on how to interact and communicate with people with various types of disabilities.

​Training for Staff

YNCUniversity will provide training to all employees, volunteers, and others who deal with the public or other third parties on their behalf.

Training will include the following:

• The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing YNCU’s products and services
• YNCU’s policies, practices and procedures relating to the Customer Service Standard.